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Terms Of Use


Hello there, welcome to the fine print.


Be sure to read our terms of use carefully before using www.ideyna.com.


This agreement sets forth the legally binding terms and conditions for your use of the website at http://www.ideyna.com (the “site” or “website” or “ideyna”) and all services provided on the site.



Definitions and Notification of Changes

By using the ideyna.com website (the “site” or “ideyna”) and all sub-domains, which are a service of ideyna FZ LLC., you are agreeing to be bound by the following terms and conditions (the “Terms of Use” or “The Agreement” or “User Agreement”).


ideyna may change these terms at any time by posting changes online. Please review these terms regularly to ensure you are aware of any changes made by the site. Your continued use of ideyna.com after changes are posted means you agree to be legally bound by these terms as updated and/or amended.



General Terms


The ideyna.com website is an online marketplace to buy and sell handmade items. When an item is purchased on the website, the order is placed with the seller of the product and not ideyna. ideyna takes the order and collects the payment through a third party payment gateway as the agent of the seller and not on our own behalf.


In addition, ideyna arranges shipping through a third party courier service that collects the item from the seller and delivers it to the buyer. Upon the sale of an item, the contract is formed between the buyer and the seller directly.


Ideyna has no control over the quality, safety, morality or legality of any aspect of the items listed, the truth or accuracy of the listings, the ability of sellers to sell the item or the ability of buyers to pay for items. ideyna sometimes pre-screens users or the content or information provided by users, but is not obligated to. Ideyna cannot ensure that a buyer or seller will actually complete a transaction.


You agree that ideyna is a marketplace and as such is not responsible or liable for any content, for example, data, text, information, usernames, graphics, images, photographs, profiles, audio, video, items, and links posted by you, other users, or outside parties on ideyna.


You agree that we may communicate with you electronically for all aspects of your use of this website, including sending you electronic notices or by posting notices on the site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.


Images uploaded to the website may be used by ideyna for the purpose of promoting the website, promoting sellers and items and any public relations and marketing related activities and in this respect you grant us the license to use images yousellers upload on the website for our promotional material and blog.


Ideyna reserves the right to alter or terminate its services and to refuse service to anyone for any reason at any time.



General Guidelines

You must be 18 years of age or older or you will not be able to enter into a legally binding contract to buy or sell via ideyna.


You must not use ideyna for any illegal or unauthorized purpose and you agree to comply with all ‘local’ laws regarding online conduct and acceptable content such as libel law and must comply with all local jurisdiction.


You must not breach any laws, sell any counterfeit items or otherwise infringe the copyright, trade mark or other rights of third parties.


You must not threaten, intimidate, harass or otherwise abuse any other ideyna user.


You are responsible for maintaining that the content you submit is your own and is not owned by others.


You are solely responsible for your behaviour and conduct on ideyna including use of all content and data including images [graphics and photos], audio and video clips, links and text [such as conversations] that you post to the ideyna website.


You must not modify or adapt or ‘hack’ ideyna.com or seek to create another website or communication to users that implies it is associated to ideyna.com


You must not produce unwanted communications [spam] to other users of ideyna.


You are responsible for keeping your password secure.


You must not transmit or seek to transmit any viruses or worms or any code that seeks to alter the behaviour of the ideyna site or that is in any way destructive.



Seller Guidelines


Sellers are only allowed to sell “handmade” items that must be deemed not to have been produced through “mass production” methods and must be the original design or produce of the seller. See our Seller’s FAQ for our policy is what is allowed for sale.


Sellers must not list prohibited items – for a list of such items please refer to our Sellers FAQ for our policy on what is not allowed for sale. ideyna reserves the right to change this list at any time and without notice.


Seller’s content and items must be your own original work which you have the right to make available and is not defamatory, does not infringe any law and indemnify ideyna against all legal fees, damages and other expenses that may be incurred by ideyna as a result of your breach of the above warranty.


Sellers must be legally entitled to sell the item listed for sale on ideyna. You must hold the intellectual property rights for any text and images you include in your listings.


Sellers must not list contact details, including your website address, email address and phone number, within listings, or in your seller profile or in messages sent through ideyna mail.


Sellers must possess the items listed in their shops. In case the item is no longer available with the seller, the listing must be removed.


Sellers must accurately and truthfully describe the items listed in their shops.


Sellers must choose appropriate categories for their items.


Sellers must provide accurate personal information such as names, addresses, contact details and telephone numbers. This information will be used by ideyna to arrange shipping of an item through a third party courier service. This information may also be used by ideyna to contact sellers for any verification purposes.


Unless otherwise specified in the description of the item or in case of customization of item, ideyna recommends that sellers be ready to ship items within 3 days of purchase of an item.


Sellers are responsible for appropriately packing their items to ensure that it is received by buyers safely and in good condition.


Sellers are responsible for accurately inputting weight of their packaged items at the time of listing. Accurate weights are necessary to calculate shipping charges. Overweighted or underweighted items might result in inaccurate shipping charges to buyers. Any expenses incurred due to inaccurate weight reporting will be borne by sellers.


Sellers are responsible for accurately filling in airways bills to facilitate shipping with the information ideyna provides in the event of a sale. 


Sellers that do not have their items ready for delivery after a period of time, as deemed reasonable by ideyna, and hence cannot complete a sale after a buyer has made the payment will be blacklisted by ideyna. Any losses or expenses incurred in case a seller fails to complete a sale will be borne by the seller.


Sellers should ensure that when a purchase is made, correct items for ready for shipping. If it is found that wrong items or broken items or items drastically different from what is described in the item’s listing have been shipped from the seller to a buyer, then the seller has a chance to work with ideyna to ensure that the situation is corrected and the buyer receives the right items. Any expenses occurred in this process will be borne by the seller.


Edibles are not allowed for sale on ideyna. Any such listing will be removed from the site.


Currently, sellers based outside the UAE are not allowed to sell on ideyna.


ideyna reserves the right to terminate the membership of any seller who fails to adhere to the above guidelines and to remove any listing that is deemed inappropriate for the website.



Buyer Guidelines


Buyers purchasing items on ideyna must have the legal right to do so. This restricts membership to those of 18 years of age or over. 


Buyers must ensure that correct contact details and shipping addresses are specified when buying an item on ideyna.


Buyers choosing Cash on Delivery as a payment method will incur a flat fee of AED 10 above the shipping charge per store order. Buyers should ensure that they have the exact amount ready to pay the courier when the item is delivered.


If a buyer receives a wrong item, broken item or an item that drastically differs from the image and description in its listing, please inform us so we can correct the situation. Please read our Buyers FAQ for more information.


Buyers are responsible for any expenses incurred as customs duties and taxes over the shipping charge.


Buyers must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase items from ideyna.  The importation or exportation of certain items to a buyer may be prohibited by certain laws.  ideyna makes no representation and accepts no liability in respect of the export or import of goods listed on the website.


If you make a payment for our products or services on our website, the details you are asked to submit will be provided directly to our payment provider via a secured connection.


The cardholder must retain a copy of transaction records and Merchant policies and rules.



Fees and Payments


Registering, setting up shop (on approval) and listing items is free. ideyna charges a fee only when an item is sold. This fee is 24% of an item’s sale price.


Sellers receive their earnings within the first week of every month on successful sales made during the previous month. Earnings, minus the ideyna commission, are transferred to sellers via their preferred payout method. Read our Sellers FAQ for more information.


Seller’s accounts are credited with earnings from a sale only seven days after the shipping of the item to the buyer has been completed. This is done to ensure that the sale has been successful and the item hasn’t been reported for return for any reason.


ideyna reserves the right to modify our fees at any time. Sellers will be notified of any changes to our fees by email.


Should a seller choose to close their account on the website, ideyna will refund the balance of your account as applicable. If your account is terminated for breach of ideyna’s terms of use, refunding the balance of your account will be at our discretion. The seller is obligated to pay ideyna for all unpaid fees plus any penalties, if applicable. ideyna reserves the right to use any legal means to recover unpaid dues.



Method of Payment


We accept payments online using Visa and MasterCard credit/debit card in AED.



Returns, Refunds and Store Credit


ideyna will only consider items purchased for return, if


1. The item received is damaged or broken

2. An item other than ordered has been received (wrong item)

3. The item differs drastically from the images and description in its listing


In these cases, the buyer should contact us within 3 days of receipt. ideyna will investigate and attempt to arrange the right item or offer a replacement. In case a replacement item is not available, we will offer store credit for the amount spent (cost of item and paid shipping) and you are free to buy something else on ideyna. Please read our Buyers FAQ for detailed information.


Items must be returned in the same condition they were received in, with all packaging and labels intact. For hygienic and sanitary reasons, no returns are allowed for earrings, swimwear or any intimate clothing.


ideyna will only consider refunds in the unlikely event of an item being unavailable or out of stock after it has been purchased by online payment on the website. In this case, a buyer can opt for a refund or store credit of the total amount spent.


Except as stated above, ideyna does not offer refunds and each dispute will be tackled on a case by case basis.


No returns, refunds or store credit is offered if a buyer changes their mind.


Returns, refunds or exchanges are not possible in cases of custom made or personalized items.


Buyers must make custom or personalization requests before the seller begins to create or craft an item and before the item in question is shipped.


Buyers should take note that sometimes items may vary slightly from the images shown on the website due to their handmade/artisanal nature.


Refunds will be done only through the Original Mode of Payment



ideyna Mail and Website Commenting 


ideyna mail is the in-built messaging system within the website. Buyers and sellers are encouraged to communicate through ideyna mail on item purchases wherever possible.


ideyna reserves the right to monitor all communication undertaken through ideyna mail and all comments made on the website.


No exchange of personal information including but not limited to home addresses, website links, telephone numbers and email addresses between buyers and sellers is allowed through ideyna mail or any comments on the website.


Communication through ideyna mail, comments or feedback must not contain offensive, defamatory or inappropriate language. 


ideyna mail must not be used to solicit any new business or arrange a transaction outside the website or otherwise seek to avoid sales commission. 


ideyna is not responsible for any of the opinions expressed in ideyna mail messages or feedback posted on the website and members have full legal responsibility and liability for their comments.





ideyna is not a shipping company and is not liable for shipping. ideyna, at its own discretion, arranges shipping of items from sellers to buyers through a third party courier service.


www.ideyna.com will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE.


Multiple shipments/delivery may result in multiple postings to the cardholder’s monthly statement.


Please be aware that certain items are prohibited from shipping and will not be transported by the courier service,



Dangerous goods


Hazardous materials



Live animals


Poisonous articles


Alcoholic beverages

Liquids and semi-liquids

Negotiable bonds and drafts





ideyna will not sell or disclose your personal information to third parties without your explicit consent. We take reasonable measures (physical, organisational and technological) to safeguard against unauthorized access to your personally identifiable information and to safely store your personally identifiable information.


Users agree that ideyna may process your personal information that you provide to it for the purposes of providing our services and for sending marketing communications to you. Please read about our practices on Privacy listed on the website for detailed information.



Intellectual Property


All content included on ideyna, including but not limited to text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations and software, is the property and copyright work of either ideyna.com, its users, its content suppliers or its licensors and is protected by copyright, trademarks, patents or other intellectual property rights and laws. The compilation of the content on the site is the exclusive property and copyright of ideyna.com and is protected by copyright, trademarks, patents or other intellectual property rights and laws.





You agree to indemnify and hold ideyna and its affiliates, officers, employees, agents and suppliers harmless from any and all claims, demands, actions, proceedings, losses, liabilities, damages, costs, expenses (including reasonable legal costs and expenses), howsoever suffered or incurred due to or arising out of your breach of this User Agreement, or your violation of any law or the rights of a third party. 



No Warranty


ideyna provides the website and its services on an "as is" and "as available" basis without any representation or endorsement made and without any warranty or guarantee of any kind whether express or implied, including but not limited to warranties of title, merchantability, fitness for a particular purpose, compatibility, security, accuracy and non-infringement.


ideyna makes no representations or warranties about the accuracy, reliability, or completeness of any content, information, software, text, graphics, links or communications provided on or through the use of the Site or that the operation of the site will be error free and/or uninterrupted.


ideyna makes no warranty that defects will be corrected or that the site or its servers are free of viruses or anything else which may be harmful or destructive. The nature of Internet communications means that this site may be susceptible to data corruption, interception, non-availability and delays. The website may also be unavailable from time to time due to repairs, maintenance or development work. You agree that Ideyna has no obligation to provide support for the Site. You expressly agree that you use ideyna at your own risk.



Limitation of Liabilities


To the extent permitted by law, ideyna, its officers, employees, agents, affiliates and suppliers shall not be liable for any loss or damage whatsoever whether direct, indirect, incidental, special, consequential or exemplary, including but not limited to, losses or damages for loss of profits, goodwill, business, opportunity, data or other intangible losses arising out of or in connection with your use of the website, its services or this User Agreement (however arising, including negligence or otherwise and whether or not ideyna has been advised of the possibility of such losses or damages).


If you are dissatisfied with the website or any content or materials on it, your sole exclusive remedy is to discontinue your use of it. Further, you agree that any unauthorised use of the site and its services as a result of your negligent act or omission would result in irreparable injury to ideyna and ideyna shall treat any such unauthorised use as subject to the terms and conditions of this User Agreement.



Dispute Resolution


Should a dispute, claim, controversy or difference (including in relation to any tortious or statutory claim) occur between any user and ideyna, arising out of or in connection with these terms of use, including any question regarding its existence, validity or termination then the parties shall first attempt amicably to settle the Dispute through good-faith negotiations over a period of thirty (30) calendar days commencing on the date that a party first sends to the other party a written notice of the Dispute. 


In the event that a Dispute has not been settled amicably by the relevant parties by the end of such thirty (30) calendar day-period, the parties hereby agree that the Dispute shall be referred to and finally resolved by binding arbitration by one (1) arbitrator in accordance with the rules of the Dubai International Arbitration Centre (DIAC). The seat or legal place of the arbitration shall be Dubai Arbitration Centre in Dubai, UAE. The arbitration proceedings shall be conducted in the English language and the award shall be in English. 


The foregoing provisions of this clause are without prejudice to the right of ideyna to seek interim relief at any time from any court of competent jurisdiction (whether or not an arbitrator has been appointed) and ideyna shall not be deemed to have breached this arbitration agreement or infringed the powers of the arbitrator for having done so.



Governing Law


United Arab of Emirates is our country of domicile.This User Agreement is governed by, and construed in accordance with, UAE law. This clause will survive any expiry or cancellation of this User Agreement for any reason.





If you break the above terms then your account will be suspended and possibly terminated. ideyna seeks to promote legal activity and well behaved conduct on its site however, you understand and agree in using the site that ideyna is a ‘place’ and is not responsible for the content posted on the site and that you may be exposed to content and behaviour that contravenes the above Terms and as such you use the ideyna service at your own risk. 


If you have any questions or concerns regarding our privacy policy, please get in touch with us at support@ideyna.com