Sellers FAQ

 

Why should I sell on Ideyna?

When you sell on Ideyna, you become part of a vibrant local community dedicated towards promoting and marketing unique handcrafted items. You share a platform with talented artisans across the country and have access to a wealth of knowledge, advice and tips along with a dedicated and friendly support team. (That’s us. Yay!)

 

You become an independent entrepreneur, with your own personalized shop and brand name that’s open to the world. Earn an income as you sell your unique handmade items. So you get to turn your passion into a successful business.

 

We do not charge any setting up or listing fees. So creating your shop on ideyna is risk free. We only ask for an investment of your time and creativity.

 

With a secure payment system, customers can buy your items with ease. We also arrange shipping when you have a sale. This way you can focus on ‘creating’ rather than logistics and all that technical mumbo jumbo.

 

You create while we promote.  We are dedicated to showcasing and promoting your products to the widest audience possible. A seller’s success is ideyna’s success.

 

How can I sell on ideyna?

Simply register as a Seller and you will hear from us within 24 hours. Once we approve your seller’s credentials, store creation options will be open to you. 

 

Then continue to name your shop, write a small little description about what you sell, upload images of your items and voila, you are all set up to start selling. If you need to know more, step by step instructions are available in ‘The Technical Guide to setting up Shop’ document that is emailed to you once you are approved as a seller.

 

1. Register as a seller

2. We approve your store

3. Set up shop

4. Add items

5. Open your shop

 

What can I sell on ideyna?

ideyna is a venue for handmade products only. No mass produced items are allowed. You must be the designer, creator and/or producer of your item.  We do not support product re-sellers. Groups of creators are allowed.

 

What can’t I sell on ideyna?

If it’s not handmade, it will not be sold on ideyna.

If it’s not originally made or conceived by the seller, it will not be sold on ideyna.

If it’s mass bought and then resold, it will not be sold on ideyna.

 

Any items of the following nature are not allowed on ideyna,

- Drugs, medical drug claims about an item, drug paraphernalia

- Tobacco and other smokeable products

- Edibles of any kind

- Live animals, illegal animal products

- Pornography

- Firearms and/or weapons

- Hazardous materials (for example: flammable, explosive, corrosive, poisonous, etc.)

- Alcohol

- Real estate

- Motor vehicles (for example: automobiles, motorcycles, boats, travel trailers, etc.)

 

Items that promote, support or glorify hatred toward or otherwise demean people based upon: race, ethnicity, religion, gender, gender identity, disability, or sexual orientation; including items or content that promote organizations with such views

Items that promote or support illegal activity or instruct others to engage in illegal activity

Items that promote, support or glorify acts of violence or harm towards self or others

 

We reserve the right to remove items we think don’t contribute to the spirit of ideyna.

 

I am not in the UAE. Can I sell on ideyna?

Sadly, not at the moment. Currently, we support sellers based only within the UAE. Once we are ready to open up ideyna to other markets, we will definitely let you know.

 

Can I sell homemade cookies and cakes on ideyna?

I am afraid you can’t. Due to current local laws, we don’t allow the sale of any edibles on ideyna. Should this change, we would love to open up ideyna to delicious edible goods.

 

How much does ideyna charge?

Setting up your store and listing your items is free. But for our services, we charge a 24% commission fee on each item sold.

 

Our services include giving you space on the website to set up your own store, allowing your buyers to pay by credit or debit card, PayPal or even to opt for cash on delivery and arranging for your items to be delivered to buyers. We also promote your store and items by various means.

 

How do I receive my money from ideyna?

Once your shop is up and running, you will receive the income on items sold on a monthly basis (minus the ideyna fee, of course). We are currently providing our sellers with these options to receive the money:

 

1. Transfer into your PayPal account minus any fees.

 

2. We deposit the money into your local UAE bank account within the first week of every month for any sales during the previous month. Currently, deposits into accounts held by the following banks are free.

 

- Abu Dhabi Commercial Bank

- Dubai Islamic Bank

- Emirates NBD

- HSBC

- Mashreq Bank

- National Bank of Abu Dhabi

 

If you hold an account in a bank not listed here, transfer fees (as per the bank) will be incurred.

 

How do I know if I’ve sold something from my shop?

You will be sent an email automatically by us to inform you that an item has been purchased from your shop. This will tell you what the buyer has ordered and the details of the item. The order will also show up in the Shop Invoices section within your account on ideyna.

 

What happens then?

We ask that the item be ready to ship within 3 days of purchase, if not then please state in the item description (some sellers may craft an item for a buyer upon purchase, in this instance please mention how much time you need before an item will be ready to be shipped).

 

You will receive a call from our courier to confirm item pick up. Pack your item securely and hand it over to the courier. Your item is then delivered to the buyer.

 

ideyna aims to deliver locally purchased items to buyers within 7 days, if not sooner. Remember, the sooner the buyer receives your product, the happier they are, the better the feedback you receive.

 

What if I give the courier a wrong item by mistake?

If a buyer receives the wrong item and this was because you give the courier an incorrect item, then the erroneous item will be returned back to you and you will have the chance to give the right item to the courier to deliver to your buyer.

 

All shipping charges will be incurred by you in the re-shipping process. So, make sure to check your orders and items thoroughly before packaging and handing over for delivery.

 

How do I package my product?

Packaging is an important part of the buying/selling experience. Remember, it’s the first time your customers will be looking at your items physically. So make them look pretty.

 

More importantly, you are responsible for ensuring that the packaging is safe, secure and sturdy enough for delivery so that your items arrive in perfect condition. 

 

Remember that weight of an item (which you need to input in your item details) is item weight plus packaging weight. While we encourage you to package your items creatively, any superfluous packaging might result in extra weight and therefore extra shipping charges to your buyer. This is something you definitely want to avoid in order to have happy buyers and good reviews.

 

We have a chapter dedicated to the wonders of Packaging in our Seller’s Best Friend document. Make sure to check it out for more tips and tricks.

 

Why do I need to know the weight of the item?

Weight is key for us to arrange shipping of your item to the buyer. In order for us to calculate the exact shipping rate, make sure you weigh your item AFTER it’s packaged. In case the weight is incorrect and the shipping charges are more than what was calculated, the difference will be deducted from your monthly income.

 

Tell me more about feedback and reviews.

Buyers are prompted to leave feedback and reviews on the items they’ve purchased. Their feedback will be based on how much they liked your item, how it was packaged, how true to the images the item was in reality etc. Positive feedback means better recommendations. Customers will always lean towards shops and products that have been ‘loved’ by other buyers. And your items and shop are more likely to be picked by us to throw a spotlight on.  

 

On the other hand, bad feedback and poor ratings will mean that something is not right with the shop. Consistently poor ratings might force us to investigate and in extreme cases, a shop may be blacklisted from ideyna. 

 

How will ideyna promote my products and shop?

We are constantly devising new and creative ways to bring attention to the wonderful items and shops on our website.

 

We have a newsletter that goes out to thousands of potential buyers that will showcase select products from the website. Our newsletter base is steadily growing.

 

We will also promote unique sellers and their items on most social media and networking channels.

 

We love being visual, so we make video features on selected handcrafters and their talents. We promote them via social media and our own YouTube channel.

 

We have featured items and shops, handcrafter interviews and much more on our website and blog, all designed to showcase sellers and their products to the widest audience possible.

 

We also encourage our sellers to promote their own shops.

 

What can I do to increase my chances of being promoted on the ideyna homepage and blog?

Featured sellers are chosen at the discretion of the ideyna team. Some of the things we look for are,

 

Interesting and unique sellers, items and the stories behind them

High quality of images in a shop

A shop should have more than five items for sale

A shop should have an avatar and a profile

 

This is all fantastic. But I have more to ask.

More information for sellers is available in the ‘Seller’s Best Friend’ and ‘The Technical Guide to setting up Shop’ documents that are emailed to you after you are approved as a seller. Be sure to also read our Terms of Use for the fine print.

 

But if you feel we still haven’t answered all your questions, just get in touch. We will be happy to provide answers to all your curious queries and doubts. Email us at letschat@ideyna.com anytime.